What should I do when my Iil SOLID Ez device is not working after a long period of inactivity?

If you have not used the device for a long period of time, please ensure there is no visible damage present and then, try to charge it fully before attempting to turn it on.

To conserve battery life, the device will return to sleep mode:
1. if it is not charged for 24 hours when the Status LED light is red
2. if it is not used for 7 days when the Status LED light is orange, ice blue, or blue

Please note, when you start charging the battery after a long period of inactivity, i.e. when your battery has been completely depleted, the charging lights may not appear right away. This is a normal process.

If the charging does not happen, please, contact our Customer Support via:
- phone: 0800 1515
- e-mail: contact.al@iqos.com