Services & Repairs

If your IQOS™ device is not working, simply perform a reset (under Support section). Still no luck? Please contact Customer Care:
  • By phone: 08001515, Mon – Sat 09:00 - 21:00, Sun 10:00 – 18:00
  • By email:
    Other channels: “IQOS Albania” on Facebook or ask for enrollment in the nearest IQOS™ Zone.
  • Yes. In case of nonconformity of the purchased IQOS™ device, you are entitled to a legal warranty starting from the purchase date.