Services & Repairs

Support FAQ Services & Repairs
Support FAQ Services & Repairs
If your IQOS™ device is not working, simply perform a reset (under Support section). Still no luck? Please contact Customer Care:
  • By phone: 08001515, Mon – Sat 09:00 - 21:00, Sun 10:00 – 18:00
  • By email:
    Other channels: “IQOS Albania” on Facebook or ask for enrollment in the nearest IQOS™ Zone.
  • Yes. In case of nonconformity of the purchased IQOS™ device, you are entitled to a legal warranty starting from the purchase date.
    Cleaning IQOS is very easy and includes only a few steps:

    1. Use a sanitizing wipe (62-71% isopropyl or ethanol).
    2. Wipe the outside of the Charger, the Holder and the associated accessories you own.
    3. Thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks and cleaning tool.
    4. Dispose of the used sticks and wipes in the bin.
    Register here or call 08001515 and an expert will contact you, to bring the IQOS device at your preferred location.
    The IQOS lending period is 14 days. You do not need to worry about returning the device. We can decide together on the most suitable time to return it
    This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​