Registration & Profile

Support FAQ Registration & Profile
Support FAQ Registration & Profile
By registering, you will receive news and information about IQOS™ products and services, invitations to take part in special events and activities, such as the presentation of new products or discount and other promotions, personalized product information and special offers and/or services, access to exclusive content or events, news and updates of relevance for participants.

In order to change your account email address, you need first to login and visit your account page. 

For updating your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.

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Register Your IQOS Device Guide


IQOS Process to register my IQOS device


In case you purchased your device on, your device will be automatically registered. 

If you purchased your device at one of our distributors, you can register yourself and your device as a new customer with the IQOS database on or by asking for support from our customer care by calling the free number 0800 1515.


Please use the same e-mail address for registration that you used when you made the purchase. 

Registration only takes a few minutes. Simply visit the page here: and follow the step-by-step instructions (please have your IQOS device number and mobile phone number ready)


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In order to change your password, you need first to login and visit your account page.
For updating your password, you can visit the “Password” section and click on the “edit” icon. After confirming your current password, you can set a new one. If you have never set a password in the past, you will be asked to set a new one.

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You can update your address at any time via your customer account.  

You can access your customer account on on your account detail.  

After logging in, please navigate to "My Details" and then "My Addresses" to change your address. 

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This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​