How to Register your IQOS Device?

Register Your IQOS Device Guide

IQOS Process to register my IQOS device

In case you purchased your device on IQOS.com, your device will be automatically registered. 

If you purchased your device at one of our distributors, you can register yourself and your device as a new customer with the IQOS database on iqos.com or by asking for support from our customer care by calling the free number 0800 1515.

Please use the same e-mail address for registration that you used when you made the purchase. 

Registration only takes a few minutes. Simply visit the page here: al.iqos.com/en/registration and follow the step-by-step instructions (please have your IQOS device number and mobile phone number ready)

Locating your IQOS device number

If you’ve already registered your device, you can find the device number online in your IQOS profile.

Alternatively, the device number can be found on the bottom of the original packaging for your IQOS device as well as on the invoice.

Process to Register your device in the IQOS app

Yes you can, provided that you have already created your account.* If your device is not registered yet, once paired with the IQOS app, it will be automatically registered under your account. The app displays IQOS devices that are registered in your account even if they were not previously paired with the app. Pairing your IQOS device enables to:

•adjust settings to personalize your IQOS experience

•ensure device functionality in case of minor malfunctions

• ensure device functionality in case of minor malfunctions

•view device usage

You can pair more than one IQOS device with the IQOS app. If you have not yet registered the device, you can do so while pairing. The device will be automatically registered to your account.

Registration of additional IQOS devices

You can register more devices in your IQOS user profile. In your profile, go to "My devices" and click on "Add device".