Orders and Commercial Information

After choosing the product, select the quantity you want and then «Add to cart». A message will appear to let you know that the product you selected has been added to your cart. By selecting "Continue shopping", you can continue with your purchases, while selecting "Proceed to order", you can proceed with the payment. If you mistakenly entered a product into your cart, select "Delete" under the single product. If you have incorrectly entered the quantities, use the arrows next to the product to modify them, then select «Recalculate»: in this way your cart will be updated automatically.

If you have a discount code, you can enter it on the shopping cart page in the section "Enter the promo code and click OK", followed by the "OK" button: a message will appear to inform you of the correct entry. To proceed with the payment, select "Order Now". Enter your details and your shipping address and finally choose the payment method you want to use. At this point you will be directed to the final page with a summary of your data. To conclude the order, click on «Buy».

Afterwards, you will receive two emails: the first communication will include the summary of the order and confirmation of payment; the second communication will include the link to track and monitor your shipment. If not received, try checking in the Spam folder.

Redeem, Combine and Troubleshoot IQOS Vouchers 

How to redeem an IQOS voucher? 

You can redeem your coupon in the IQOS Online Shop. In order to enter your coupon code in the shopping basket, you need to be logged in to your IQOS user profile. As soon as you have placed a product in the shopping basket, you can then enter the coupon code using the “enter coupon code” field and confirm with “OK”. The purchase sum will automatically be reduced by the coupon’s value. Use "continue to checkout" to proceed to payment.
 
Please note that coupons cannot be combined. To perform the final purchase and redeem your coupon code, you need to register and login on IQOS.com.

In order to place an order on IQOS.com, you must be a registered user. You can register directly on our website, in the "Sign in / Register" section, by selecting "Register". At the end of the registration, you will receive an email with a link to activate your profile within 24 hours. Once this operation is completed, you can start your purchases and take advantage of many other advantages, such as dedicated assistance service, special initiatives, ideas and advice on how to best use your IQOS.

If you already have an IQOS account, instead, it will be sufficient to click on "Login", then enter the email address and password defined at the time of registration. Forgot your password? Click on "Forgot your password?" To receive an email that will allow you to create a new one.

In case you need to cancel or change your placed order please contact our customer care team though the free of charge number 0800 1515. Or you can contact the Virtual assistants that you can find on iqos.com homepage on the right bottom chat.

All IQOS products ordered through our Online Store are delivered to you free of charge at your home address. Our agents will do everything possible to get the shipment to you as soon as possible.