You can immediately call us on our free customer support line: 08001515. Our IQOS experts will contact you promptly and find the safest way to assist you.
Cleaning IQOS is very easy and includes only a few steps:
1. Use a sanitizing wipe (62-71% isopropyl or ethanol).
2. Wipe the outside of the Charger, the Holder and the
associated accessories you own.
3. Thoroughly clean the blade, the inside area of the
holder surrounding the blade and the whole extractor
with the dedicated IQOS cleaning sticks and cleaning tool.
4. Dispose of the
used sticks and wipes in the bin.
Register here or call 08001515 and an expert will contact you, to bring the IQOS device at your preferred location.
The IQOS lending period is 14 days. You do not need to worry about returning the device. We can decide together on the most suitable time to return it
Visit our Offers category, dedicated to special offers for online purchases, which is frequently being updated.
Also, you can get free cleaning sticks for each online purchase.