Orders and Commercial Information

Suport Pyetje të shpeshta Orders and Commercial Information
Suport Pyetje të shpeshta Orders and Commercial Information
We are always here for you and at your disposal through different platforms.
You can always contact us at:
  • Our free Customer Support line: 08001515
  • Live Chat at iqos.com
  • Our public profile on Facebook: IQOS Albania
  • Email: contact.al@iqos.com
  • You can immediately call us on our free customer support line: 08001515. Our IQOS experts will contact you promptly and find the safest way to assist you.
    Cleaning IQOS is very easy and includes only a few steps:

    1. Use a sanitizing wipe (62-71% isopropyl or ethanol).
    2. Wipe the outside of the Charger, the Holder and the associated accessories you own.
    3. Thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks and cleaning tool.
    4. Dispose of the used sticks and wipes in the bin.
    Register here or call 08001515 and an expert will contact you, to bring the IQOS device at your preferred location.
    The IQOS lending period is 14 days. You do not need to worry about returning the device. We can decide together on the most suitable time to return it
    Visit our Offers category, dedicated to special offers for online purchases, which is frequently being updated.
    Also, you can get free cleaning sticks for each online purchase.