IQOS ILUMA

Support FAQ IQOS ILUMA
Support FAQ IQOS ILUMA
The all-new IQOS ILUMA with SMARTCORE™ tobacco stick specially designed for IQOS ILUMA devices takes heated tobacco to the next level of tobacco experience. Its innovative SMARTCORE INDUCTION SYSTEM™ heats the tobacco from within the tobacco stick, instead of burning it, for an altogether better, cleaner and more pleasurable experience. On top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes. Important information. It does not necessarily equal s 95% reduction in risk. IQOS is not risk free.

* “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See Important Information on iqos.com.

Innovative technology enhances and elevates your tobacco moments, while intuitive features and customization allow you to personalize your device to your tastes and needs. Plus, with our round-the-clock online troubleshooting tools, expert care and exclusive experiences to unlock, enjoy support and privileges that can inspire you.

IQOS ILUMA™ is designed to be used only with tobacco sticks specially designed for IQOS ILUMA™ devices. Do not use IQOS ILUMA™ and SMARTCORE™ tobacco sticks specially designed for IQOS ILUMA devices with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble tobacco sticks specially designed for IQOS ILUMA devices. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
For more details, please refer to the Important Information section at iqos.com.

* “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See Important Information on iqos.com.
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The pioneering SMARTCORE INDUCTION SYSTEM™ in IQOS ILUMA and tobacco sticks designed for IQOS ILUMA devices only, completely reinvents the way tobacco is heated. The heart of the new bladeless SMARTCORE INDUCTION SYSTEM™ is an innovative metal heating element placed inside the tobacco stick and coated with stainless steel for seamless heating of the tobacco. This means your tobacco is heated from the core instead of being burned for an altogether better, cleaner and more experience. And on top of all that, it continues to emit on average 95% lower levels of harmful chemicals than cigarettes*. Important information. It does not necessarily equal s 95% reduction in risk. IQOS is not risk free.

* “95% less” represents the average reduction in levels of the 9 chemicals recommended for reduction in cigarette smoke by the World Health Organization, which do not include nicotine. See Important Information on iqos.com.
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1. Insert the tobacco stick specially designed for IQOS ILUMA devices up to the line on the filter until the holder vibrates and light(s) pulse(s). Heating starts automatically, or by pressing the button for 1 second.
2. You can start using your device once the holder vibrates and the lights stay fixed.
3. To signal the last 30 seconds of use or that the last 2 puffs are left, the holder will vibrate with the light(s) pulsing white.
4. Dispose of the stick immediately after you’ve used it, simply by removing the stick from the holder and disposing of them according to your local waste disposal regulations.
5. Insert the holder in the charger for recharging.

IQOS ILUMA™ is designed to be used only with tobacco sticks specially designed for IQOS ILUMA devices. Do not use IQOS ILUMA™ and tobacco sticks specially designed for IQOS ILUMA devices with previous IQOS™ generations, as this may cause damage to your device. Do not ingest or disassemble SMARTCORE™ tobacco sticks specially designed for IQOS ILUMA devices. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.

For more details, please refer to the Important Information section at iqos.com.
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To reset your device, place the holder in the pocket charger and press the button for 10 seconds, then release. All of the lights will turn OFF, blink twice, and turn on again to confirm a RESET.
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Some features and settings can be turned on or off via the IQOS app such as autostart, customization features, lock and unlock device. And do remember to register your device by scanning the QR code on your device. You’ll find it by removing the door cover of your IQOS ILUMA, under the wrap of your IQOS ILUMA PRIME, or on the back side of your IQOS ILUMA ONE. Alternatively, visit iqos.com and follow the instructions on the screen.
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There are couple of ways you can check how many uses you have left. Either on the holder itself or by checking the pocket charger with the holder inside. Here’s how:
Checking on the holder: Tilt the holder towards you or short press the button. The lights will come on and indicate the battery level. When 2 lights are on it means the holder is ready for 2 uses and 1 light on means it’s ready for 1 use only.
Checking on the pocket charger: Short press the side button on the pocket charger with the holder inside the charger. The pocket charger light will turn on. 2 lights mean the holder is ready for 2 uses and 1 light on means ready for 1 use.
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Checking the battery level of the pocket charger is easy. Simply short press the side button on the pocket charger. The pocket charger lights will turn on to indicate the battery level:

• 4 WHITE lights mean the battery is fully charged
• 3 WHITE lights mean up to 75% battery life remaining
• 2 WHITE lights mean up to 50% battery life remaining
• 1 WHITE light means up to 25% battery life remaining
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YELLOW blinking lights displaying on the holder: This means the battery is depleted and the holder needs to be recharged. It’s pretty fast. IQOS ILUMA holder recharge times are:
• 1’ 50’’ for 0-1 Use*
• 3’ 25’’ for 1-2 Uses*
• 5’ 15’’ for 0-2 Uses*

*Please refer to the battery degradation section.

RED blinking light on the holder: You need to put the holder in the pocket charger and reset the device.

WHITE lights blink twice on the holder: This indicates your IQOS ILUMA is outside its operating temperature range of between >0°C/<40°C.
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It’s quick and easy to charge your device but remember, it’s safer to use the power adapter and charging cable designed for IQOS ILUMA. It takes around 135 minutes to fully charge the pocket charger and up to 10 minutes to fully charge the holder for the first time after unpacking. The holder recharge times are:

• 1’ 50” for 1 use*
• 3’25” for 1-2 uses*
• 5’ 15” 0-2 uses*
• and 10’ 05” for its first charge out of the box*

*Please refer to the battery degradation section.
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Yes, but only with the charging cable and power adaptor designed for IQOS 3 and ORIGINALS generations.
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To make your experience easier, IQOS ILUMA is packed full of new advanced features.

Autostart.
Once your tobacco stick stick is correctly inserted, your holder will vibrate to let you know that the SMARTCORE INDUCTION SYSTEM™ has started preheating automatically. You don’t need to set up the IQOS app for autostart to work but you can use the IQOS app to deactivate the autostart. When it’s ready to use, the device will vibrate a second time. You can also start heating manually by pressing the side button.

Checking your holder.
This smart gesture allows you to check how much battery is remaining in your holder. Simply tilt the holder towards you when you’re not using it, and the lights on the holder will indicate the battery level.

Checking how much experience is left.
Double-tap your holder and the vibrations will indicate how much of your experience is left. For instance:

3 vibrations: 75-50%
2 vibrations: 50-25%
1 vibration: <25%.

You can enable and adjust the vibration modes to suit you, using the IQOS app.
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If your IQOS ILUMA doesn't start on its own then please:

• Check that you’re only using SMARTCORETM sticks
• Make sure they’re being placed in the right direction in the holder
• Open the IQOS app and check if the autostart function has been accidentally deactivated
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times


If the holder starts on its own without a tobacco stick inserted then please follow these steps:
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
• If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder


Remember, you can start your tobacco experience manually by inserting your tobacco stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.
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The great news is that cleaning the leather wrap is easy. Just grab a damp cloth and wipe it gently. Unfortunately, wraps are not covered by the warranty.
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Switching on and charging your device.

Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
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Switching on and charging your device.

Charge your IQOS ILUMA fully by using the AC Power Adaptor and Charging Cable that comes with it. Then, to switch your device on, press the button on the side of the Pocket Charger for 4 seconds. To check the battery status of the Pocket charger, take out the holder and press the side button of the Pocket Charger.
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In order to provide our IQOS ILUMA users with an elevated experience, a slightly bigger and more robust device needed to be designed to accommodate the innovative new SMARTCORE INDUCTION SYSTEM™ technology.
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Your experience will last up to 6 minutes or 14 puffs, whichever comes first.
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Your IQOS ILUMA works best between 0 - 40℃, and SMARTCORE tobacco sticks offer a better experience when you keep them at room temperature. Here are a few storage tips:

Keep your device away from water, direct sunlight and heat.
Don't leave your device in a hot place like inside a car because the lithium-ion battery and electric circuit board could be damaged, or significantly deteriorated.
To ensure a better experience and to get the most from your device, we also recommend you avoid exposing your IQOS ILUMA and SMARTCORE tobacco sticks to low temperatures for a long period of time.
Store IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ in a clean, dry, cool place.
Do not expose IQOS ILUMA or IQOS ILUMA PRIME and SMARTCORE STICKS™ to high humidity conditions or direct sunlight.
Do not use SMARTCORE STICKS™ that have been exposed to excessive heat or moisture.


Additional information:
In cold outdoor conditions, the device may be able to start if it’s kept warm (e.g.in your coat pocket). Nevertheless, while using the holder, the cold outdoor temperature may lead to:

a. Lower performance of the aerosol
b. Not enough energy to match the (per tobacco stick) designed usage duration (up to 6’ or 14 puffs whichever comes first).
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The IQOS ILUMA PRIME is our premium device and perfect for the most discerning users, with its innovative design and considered use of stunning materials. For example, the IQOS ILUMA PRIME holder and pocket charger come in an aluminum body with a leather or fabric wrap on the pocket charger.

IQOS ILUMA™ is designed to be used only with tobacco sticks specially designed for IQOS ILUMA devices. Do not use IQOS ILUMA™ and SMARTCORE™ sticks specially designed for IQOS ILUMA devices with previous IQOS™ generations, as this may cause damage to your device.
Do not ingest or disassemble tobacco sticks specially designed for IQOS ILUMA devices. This product contains a sharp metal part which can cause serious injury if swallowed. Keep out of reach of children.
See important information"
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IQOS ILUMA PRIME is available in 4 stylish colours; Gold, Black, Green and Taupe.
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Changing your IQOS ILUMA door cover to suit you is easy. You don’t need tools because the door is conveniently held in place by firm magnets. First, a pivot opens the door of the pocket charger, then you can remove the door cover by pulling it from the sides. To fit a new door cover, align it with the pivoting door and the magnets will pull it into place.
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Changing the ring is straightforward, but you’ll need to use the ring removal tool that came with your new ring. Simply fit the tool on the holder ring and turn it anti-clockwise to unlock it. Next, place the new ring onto the holder and use the tool to turn it clockwise to lock it into place. Your new IQOS ILUMA holder is now uniquely yours.
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You can. Open the wrap fully on your device and pull it out, from the top down. Now you can easily remove it from the pocket charger. To attach your new wrap, slide the linear magnets into the same shaped recesses on the pocket charger. It’s now uniquely yours.
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Holder Charging Dock
The Holder Charging Dock charges the IQOS ILUMA and IQOS ILUMA PRIME Holders. Allows for an easy access to the Holder in a stationary place. It’s easy and quick to use thanks to its magnetic connector. And it charges the Holder as fast as the Pocket Charger.

Charging Dock
The IQOS Charging Dock has an elegant and intuitive design. It charges your IQOS Pocket Charger and you can use the Holder while you wait. The IQOS Charging Dock is compatible with IQOS ILUMA, IQOS 3 DUO and IQOS 3.

IQOS ILUMA ONE Charging Dock
The IQOS ILUMA ONE Charging Dock charges the device while beautifully displaying it and allowing easy access while charging. The IQOS Charging Dock is only compatible with IQOS ILUMA ONE.

Ring Sets
Switch your device’s look as often as you want with our range of textured rings. Exclusively for IQOS ILUMA PRIME and IQOS ILUMA, they're small changes that may make a big difference.

RING Set
Sets of three different colored rings with a handy removal tool that makes it easy to swap them to match your style and mood.

PREMIUM RING Set
Our premium ring set contains three rings with different finishes to suit your style. It also comes with a handy removal tool.

IQOS ILUMA PRIME Wraps
From iridescent sheens and leather-like materials to soft-touch microfibre and fabrics with multicolor effect, all our new Wraps for IQOS ILUMA PRIME come in a variety of colours and materials that feel as good as they look. Your device also has a choice of full Wraps that replace the core device wrap and offer full coverage without compromising your experience.

Door Covers
To create a look that’s truly yours, take your pick from our new range of easily interchangeable Door Covers for IQOS ILUMA. With 3 different finishes and a choice of colours, let the collection inspire you to create a device more personal to you.

Sleeves
Cover your IQOS ILUMA with the silicone Sleeve. It’s designed to help keep the device safe, looking good, and is available in multiple colorways. Easy to slip on, it protects your device from scratches and dents while providing an anti-slip grip for your comfort.

Trays
Disposal Tray for used sticks that comfortably holds 20 sticks, available in 4 vibrant colors with an improved closure and sealing system, and reducing the odor from the used sticks.
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This product is not risk-free and delivers nicotine, which is addictive. For adult use only.​