Why does autostart not work with my IQOS ILUMA?

If your IQOS ILUMA doesn't start on its own then please:

• Check that you’re only using SMARTCORE^TM sticks
• Make sure they’re being placed in the right direction in the holder
• Open the IQOS app and check if the autostart function has been accidentally deactivated
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times


If the holder starts on its own without a tobacco stick inserted then please follow these steps:
• Place the holder in the pocket charger and perform a RESET. To do this, press and hold down the pocket charger button for 10 seconds until the lights fade out. The RESET is confirmed when you release the button and all of the lights blink 2 times
• If RESET doesn’t fix the problem, download the IQOS app and remove the autostart setting from the holder


Remember, you can start your tobacco experience manually by inserting your tobacco stick into the holder and pressing the button for two seconds to activate your experience. If it still doesn’t work, visit your nearest IQOS store and one of our agents will fix the problem for you or call our Call Center.