Welcome to IQOS Care

iqos first steps

First steps

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Find a solution

Sometimes the solution is simple and easy. Let us help you solve potential problems with the IQOS device.



Check the latest news from IQOS community.


Replacement policy and benefits

Find out everything about the device replacement and benefits it brings.



With IQOS CLUB you will get access to experiences, special services and much more.


International Assistance

If you need our support while you’re on holiday or travelling for work , we're only a call away.


Trade in

Trade in your device for a discount on a new IQOS.

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Firmware upgrade

Update your device in just a few minutes.

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Got a question? Find the answer in our FAQs.

Got a question?​
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Give us a free call on 0800 15 15.
Send us your query and we will respond within 24 hours.
Visit our Facebook page and chat with our IQOS Experts.
Follow us on Instagram and discover the latest on the IQOS community.
Find answers to frequently asked questions.
Find an IQOS store here.
IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​