International Assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to take with you when you’re away from home. If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 or +800 2559 2559.

A little help to get you started

Discover the difference our team of personal coaches can make as you switch from cigarettes to IQOS. From sharing tips to help you get started with your new device to being on hand to answer your questions, your personal coach is here to guide you and help you take the next step on your switching journey.

Available in over 60 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service.