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INTERNATIONAL ASSISTANCE

Help is Never Far Away

Travelling abroad? Our dedicated helpline is available in selected locations in case of the issues with IQOS! Register your IQOS to receive your peace of mind abroad (Only available in selected countries).
Call for free at +800 2559 2559 in the countries where IQOS is available. There might be limitations for some mobile operators. In that case, you can contact us at +41 21 547 88 88.

IQOS Support Abroad

We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.
We offer support and replacement of your non-functional IQOS where possible. This service is offered while your IQOS voluntary warranty is valid in the country of purchase.

IQOS International Assistance is Available in over 40 Countries

IQOS International Assistance is available in over 40 countries across the world. Click here for the list of countries.
IQOS International Assistance is available in over 40 countries across the world. Click here for the list of countries.
Additional Support