International Assistance

Care where you are

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to take with you when you’re away from home. If you need our support while you’re on holiday or travelling for work , we're only a call away. Call +41 215 478 888 or +800 2559 2559.

We don't forget about you abroad

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you.*

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Available in over 60 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 40 countries across five continents.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service.

FDA Authorization for IQOS

What is the FDA?

What is an MRTP?

What is the difference between FDA approval and authorization?

What is the difference between IQOS as a Modified Risk Tobacco Product and vaping products?

Heat not Burn Technology

Is using IQOS safe or risk-free?

Is nicotine harmful?

How do you measure IQOS emissions, which you claim are reduced on average by 95% compared to the smoke of a 3R4F cigarette?

What is the totality of evidence you refer to when claiming that switching to IQOS presents less risk than continued smoking?

Orders and Commercial Information

How do I contact Customer Support?

What do I do if I have an issue with my device?

What is the best way to clean my IQOS?

What should I do to benefit the IQOS Test Drive program?

Vizito "Pyetje të shpeshta"

You need help? Contact us.

We are here to help you across multiple channels.

Chat with our IQOS experts in real time.

Visit our Facebook page and chat with our IQOS Experts.

Follow us on Instagram and discover the latest on the IQOS community.

Send us your query and we will respond within 24 hours.

Find answers to frequently asked questions.

Give us a free call on 0800 15 15.

IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.