Easy-to-use, all-in-one device.
What is IQOS?
Discover the science behind IQOS
We move forward. We IQOS.
Easy-to-use, all-in-one device.
The most advanced device, with the most sophisticated design.
The device with a classic, intuitive and elegant design.
All in one device. Simple and practical.
Buy the devices
Buy accessories for lil SOLID Ez
What is IQOS?
Discover the science behind IQOS
We move forward. We IQOS.
Solid red light for 2 sec with two vibrations -> low battery
Please charge your device
Red light blinks 5 times -> device malfunciton
Reset the device by pressing the button for 8 seconds, even if vibration occurs within 2 seconds.
Orange light blinks 3 times -> device needs to cool down or exceeds operating temperature range
After 3 consecutive uses (within 18 minutes) - an orange light indicates that the device needs to cool down. The device will be put in the cool down mode automatically. Please wait. It will take 3,5 minutes before you can use another stick.
It could also indicate that the temperature has gone beyond the operating temperature 0~40℃.
Orange light blinks 2 times -> liquid ingression
Please do not use the device and dry it until the light stops blinking.
If the light does not stop blinking, please, contact us at Customer Support Center 0800 1515 or visit us at the nearest IQOS store.
Blinking green light and device not responding -> device in updating mode
To interrupt the update process, disconnect the device from the power source