How do I remove the tobacco stuck in the IQOS holder?

To remove the tobacco stuck in the IQOS heater, please follow these steps:

• For best results removing tobacco from your IQOS device, let it cool down for at least 30 seconds first. Start by tapping the device gently on a hard surface to dislodge the blockage. 
• Use the dual cleaning tool to gently remove any residue from around the base of the blade and the rest of the heating chamber, using cleaning sticks to remove other pieces of tobacco residue if necessary. 
• Find the details in our troubleshooting page on how to clean your device!