What should I do if the cap on the Pocket Charger doesn’t close?
IQOS Troubleshooting and Common Issues.
If the cap on the pocket charger doesn’t close, please follow these steps in order to perform cleaning for your device:
- Always use IQOS original cleaning tool and sticks
- Clean your holder, holder cap, and connectors between your holder and the pocket charger
- Change your holder cap every 6 months
- Watch the tutorials to learn how to clean your device on our get support page.
This product is not risk-free and delivers nicotine, which is addictive. For adult use only.