What should I do if the cap on the Pocket Charger doesn’t close?

IQOS Troubleshooting and Common Issues.

Support FAQ Troubleshooting What should I do if the cap on the Pocket Charger doesn’t close?

If the cap on the pocket charger doesn’t close, please follow these steps in order to perform cleaning for your device:

Always use IQOS original cleaning tool and sticks
Clean your holder, holder cap, and connectors between your holder and the pocket charger
Change your holder cap every 6 months
Watch the tutorials to learn how to clean your device on our get support page.

This product is not risk-free and delivers nicotine, which is addictive. For adult use only.