What should I do if the cap on the Pocket Charger doesn’t close?

If the cap on the pocket charger doesn’t close, please follow these steps in order to perform cleaning for your device:

• Always use IQOS original cleaning tool and sticks
• Clean your holder, holder cap, and connectors between your holder and the pocket charger
• Change your holder cap every 6 months
• Watch the tutorials to learn how to clean your device on our get support page.