FDA Authorization for IQOS
What is the FDA?
What is an MRTP?
What is the difference between FDA approval and authorization?
What is the difference between IQOS as a Modified Risk Tobacco Product and vaping products?
How does the US FDA announcement change the marketing of PMI’s smoke-free products?
Heat not Burn Technology
Is using IQOS safe or risk-free?
Is nicotine harmful?
What is the totality of evidence you refer to when claiming that switching to IQOS presents less risk than continued smoking?
How do you measure the number of IQOS users?
What is this 3R4F cigarette you refer to?
Orders and Commercial Information
How do I contact Customer Support?
What do I do if I have an issue with my device?
What is the best way to clean my IQOS?
What should I do to benefit the IQOS Test Drive program?
Are there any changes to the IQOS Test Drive program?
Are there going to be more special offers in the future?
IQOS vs. e-cigarettes
Which is the difference between IQOS and e-cigarettes?
Where can I buy IQOS™?
How can I enroll in the personalized Assistance Program?
Registration & Profile
What are the benefits of registration?
How can I easily register my IQOS™ device?
Services & Repairs
What should I do if my IQOS™ device is not functioning?
Does my IQOS™ have a warranty?