Sometimes the problem can be a lack of battery power. Here’s how to check if your device is fully charged.   

1. Press the button on your IQOS 3 MULTI until you see the battery lights at the bottom. If they don’t turn on, press and hold the button for four seconds until you see the small light turn on. The battery lights should stay on when you press the button again.   

2. If you’re not seeing any lights, then charge your IQOS 3 MULTI by closing the lid and using the official IQOS AC Power Adaptor and cable for at least twenty minutes. However, to get your device brimming with power, we recommend your charge it up for seventy-five minutes.    

3. You’ll be able to tell when your device is fully charged because the battery status lights will turn off.    We’re all connected to different devices these days, so charging your device through your laptop is a handy way of making sure you have full power. But it’s useful to bear in mind that USB ports don’t offer the same level of power as an electrical outlet, so we’d always recommend the latter