Your first steps with IQOS 3 MULTI​

How to use your IQOS 3 MULTI

A quick step-by-step guide:

1. Check if your IQOS 3 MULTI is turned on by pressing the button for 1 second. Lights are showing at the bottom? You are ready to go. If not turn on the IQOS 3 MULTI by holding down the charger button for 4 seconds or charge your IQOS with the IQOS AC Power Adaptor and cable.

2. Rotate the IQOS 3 MULTI lid and insert the HEETS tobacco stick. Push it gently down to the filter line (make sure you don't twist the HEETS tobacco stick.)

3. Hold the button until it vibrates. The light will begin to pulse as your IQOS 3 MULTI heats up.

4. Your IQOS 3 MULTI will then vibrate twice and the light will turn solid white. This means you’re ready to go!

5. When the light begins to pulse and your device vibrates twice again, that means your IQOS 3 MULTI time is almost finished.

6. When the light fades out, remove the used HEETS tobacco stick. Now you can use your IQOS 3 MULTI again whenever you want.

How to charge your IQOS 3 MULTI

1. Press the button on your IQOS 3 MULTI to check your battery level.

2. The bar light at the bottom will show how much charge is left in your IQOS 3 MULTI.

3. If your IQOS 3 MULTI battery has run out of charge, plug it into an electrical outlet and charge it with the IQOS official cable and AC Power Adaptor. (Check that the bar light is pulsing, since this confirms that your IQOS is charging.)

4. When the bar light is full again, you’re ready to go!

How to Clean Your IQOS 3 MULTI

Keeping your device clean is important, especially if you want to get the optimal taste experience. Thankfully, the new IQOS 3 cleaning tool does most of the work for you:

1. First, let the IQOS 3 MUTLI cool down.

2. Take the cap off of your IQOS 3 MULTI. Tap the MULTI to free any loose tobacco.

3. Take the lid off of the cleaner. Gently insert the cleaner into your IQOS 3 MULTI and rotate only a few times.

4. From time to time, we advise using the IQOS cleaning stick. Do it gently and don’t forget to use it inside the cap. A clean IQOS gives you the great taste of real tobacco.

Tips from us, to you

iqos multi

Inserting your tobacco sticks correctly every time

Nobody wants a damaged device, that’s a given. So when inserting your tobacco stick into your IQOS 3 MULTI, don't twist or force it in.

See video
iqos multi

Keeping on top of your battery power​

Charging your IQOS 3 MULTI Pocket daily is the best way to make sure you're never without your IQOS device. Always use a wall outlet, and try charging it at the same time you charge your mobile

See tutorial
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Using your IQOS 3 MULTI

You only need to press the IQOS 3 MULTI button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready (pressing the button again may turn it off).

See tutorial

IQOS 3 MULTI User Guide

Our IQOS 3 DUO User Guide will let you delve deeper into how your device works and what it can do.
You need help? Contact us.
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Find answers to frequently asked questions.
Give us a free call on 0800 15 15.
IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​