Your first steps with IQOS ILUMA ONE

Get started with your new IQOS ILUMA ONE with a few easy steps

1. Tap the button on your IQOS ILUMA ONE to check your battery level. If the level is low then charge the device with the power adaptor that comes together with the device. If the battery is completely discharged, it can take up to 90 minutes.

2. By pressing the button for four seconds you can turn the device ON/OFF.

3. Slide the cap to open and gently insert a tobacco stick to the line on filter with filter facing outside as seen in the video. Press the button for at least 1 second until IQOS ILUMA ONE vibrates and Status Lights pulses. Keep the tobacco stick in position during the preheating. Start using once IQOS ILUMA ONE vibrates and Status lights stay fixed.

4. When you feel another vibration and only one Light pulsing white, your IQOS time is nearly up (30 sec or 2 puffs remaining). Slide to close the cap.

Good to know: - During use, the experience will stop if the tobacco stick is removed from your IQOS ILUMA ONE. - The IQOS ILUMA ONE will stop if the ambiant temperature is out of range (0℃⁓40℃). If so, all lights blink twice in white and then switch off. If the ambient temperature is low, try warming the device in your hand for at least a minute.

Charging your IQOS ILUMA ONE

1. Tap the button on your IQOS ILUMA ONE to check the battery level. If the bottom of the light strip blinks yellow, this means the battery is low on charge.

2. Charge the IQOS ILUMA ONE with the power adaptor that comes together with the device. For a full charge, plug the device for at least 75 minutes. When full, all lights will stay solid white and then turn off.

IQOS ILUMA ONE usage tips

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SMARTCORE tobacco sticks

Make sure you only use SMARTOCRETM tobacco sticks with your IQOS ILUMA PRIME. They are single use so ensure you do not reinsert a used one.

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Keeping battery power

Charging your IQOS ILUMA ONE on a daily basis is the best way to ensure you can always use your IQOS. Always charge the device with the manufacturer-approved power adaptor.

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Customizing your device

You can simply enable/disable the smart gestures through the IQOS app and you can also tune certain parameters such as light intensity and vibrations.

IQOS ILUMATM is designed to be used only with SMARTCORETM tobacco sticks. Don’t use IQOS ILUMATM and SMARTCORETM tobacco sticks with previous IQOSTM generation, because that might damage your device.


Our IQOS ILUMA ONE User Guide will let you deep dive into how your device works and how to use it.

Having problems? Troubleshoot your IQOS ILUMA ONE

You need help? Contact us.
We are here to help you across multiple channels.​
Give us a free call on 0800 15 15.
Send us your query and we will respond within 24 hours.
Visit our Facebook page and chat with our IQOS Experts.
Follow us on Instagram and discover the latest on the IQOS community.
Find answers to frequently asked questions.
Find an IQOS store here.
IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​