Easy-to-use, all-in-one device.
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Easy-to-use, all-in-one device.
- IQOS ILUMA PRIME
The most advanced device, with the most sophisticated design.
- IQOS ILUMA
The device with a classic, intuitive and elegant design.
- IQOS ILUMA ONE
All in one device. Simple and practical.
- lil SOLID Ez
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- Discover IQOS
What is IQOS?
- Backed by science
Discover the science behind IQOS
- Together. Forward.
We move forward. We IQOS.
Self-diagnose your IQOS ILUMA
Is your Pocket Charger charging too slowly?
1. Use the IQOS power adaptor and cable to power up your IQOS ILUMA Pocket Charger. It will take 2 hours and 15 minutes to get fully charged.
2. If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.
2. If your Pocket Charger is completely out of battery, it's normal to have to wait up to 20 minutes before you start to see a charging light pattern.
Is your IQOS ILUMA Holder charging too slowly?
1) Try cleaning the contacts of the Holder and the Pocket Charger.
2) If you are simultaneously charging Pocket Charger as you are charging your Holder it is important to charge the Pocket Charger with using the manufacturer-approved power adaptor and cable.
2) If you are simultaneously charging Pocket Charger as you are charging your Holder it is important to charge the Pocket Charger with using the manufacturer-approved power adaptor and cable.
Are the lights on the Holder flashing white?
1) 3 blinking white lights: indicate that the Holder is simply out of temperature range. Try maintaining the device between 0°C and 50°C to ensure the device works properly.
2) 8 blinking white lights will indicate that the Holder can only manage 1 experience.
2) 8 blinking white lights will indicate that the Holder can only manage 1 experience.
Does the IQOS ILUMA Pocket Charger or the Holder blink red or not work?
Place the Holder in the Pocket Charger and reset it by pressing the Pocket Charger’s button for 10 seconds. Keep the button pressed until you see all the lights dim out. The RESET will be confirmed by all the lights briefly blinking white.
Is the tobacco stick not fitting or does it have poor aerosol quality?
1. Make sure the tobacco stick wasn't accidentally used twice. Or check that it's not just an individual tobacco stick that isn't fitting properly. Isolated cases of tobacco sticks not fitting occur very infrequently and it's almost never caused by a fault in the device.
2. Ensure the tobacco stick was inserted correctly as per the user guide instructions.
3. Tobacco packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
2. Ensure the tobacco stick was inserted correctly as per the user guide instructions.
3. Tobacco packs should not be stored in an environment which is too humid or too dry. Doing so can have an effect on the aerosol quality.
IQOS ILUMATM is designed to be used only with SMARTCORETM tobacco sticks. Don’t use IQOS ILUMATM and SMARTCORETM tobacco sticks with previous IQOSTM generation, because that might damage your device.
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You need help? Contact us.
We are here to help you across multiple channels.
Give us a free call on 0800 15 15.
Send us your query and we will respond within 24 hours.
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IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.