Care you can count on. Privileges to inspire you.

We're by your side as you take the next step on your journey with IQOS.

Create an IQOS account, register your device, unlock your extended care and support.​

Make the first step

Try IQOS

Stay in touch with IQOS experts, find out where and how you can try an IQOS device.

Try IQOS for 14 days for free

Sign up for a free try IQOS device for 15 days before purchase with free delivery to your address.

Discover IQOS in-store

Our experts are on hand to walk you through the basics and get you started on your IQOS journey.

Virtual Store

Step into the IQOS world with one click.

Share your experience.
Recommend IQOS to an adult smoking friend * and be rewarded, and your friend can make a special offer to buy the first IQOS device with registration.
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Support when you need it

Get Support

We are here to support you from the moment you choose IQOS.

Online guidance

How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.

Troubleshooting

We are here to help you solve the problems you have with the IQOS device.

*Services are available upon device registration. Terms and conditions apply.

Enjoy privileges

Be welcomed into a world of exclusive offers, and unforgettable experiences, made to inspire you.

Refer a friend

Recommend IQOS to an adult smoking friend * and be rewarded, and your friend can make a special offer to buy the first IQOS device with registration.

Unforgettable experiences

Make a connection with other members at IQOS CLUB events, have the opportunity to win amazing prizes - and that’s only the beginning.

Join the IQOS CLUB and discover the benefits of being a member of the IQOS CLUB.

Refer a friend

Recommend IQOS to an adult smoking friend * and be rewarded. More points in IQOS Club for each registration.

Trade in

Trade in your device for a discount on a new IQOS.

Got a question?
Find the answer in our FAQs.

You need help? Contact us.
We are here to help you across multiple channels.​
Chat with our IQOS experts in real time.
Visit our Facebook page and chat with our IQOS Experts.
Follow us on Instagram and discover the latest on the IQOS community.
Send us your query and we will respond within 24 hours.
Find answers to frequently asked questions.
Give us a free call on 0800 15 15.
IQOS is not risk-free and delivers nicotine, which is addictive. For adult use only.​