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IQOS CARE PLUS Program

Welcome to IQOS Care Plus program

Services tailored around you.

Extensive support and coverage to enhance your IQOS experience. The only thing you need to do is register your device so you can start enjoying all benefits for free*.
*Terms and conditions apply.
REGISTER YOUR IQOS
Care Plus Register IQOS

Here are the benefits you can enjoy

SUPPORT AFTER PURCHASE
New to IQOS? How about some tips & tricks? Our IQOS team will get in touch to provide you with personalized support, so you’ll get the best IQOS experience possible.
Care Plus Suport pas Blerjes
ACCIDENTAL DAMAGE COVERAGE
IQOS Care Plus provides you with the comfort than even if you accidentally damage your IQOS, you will get a replacement*.
*Terms and Conditions apply.
Care Plus Accidental Damage
INTERNATIONAL ASSISTANCE
Need assistance for your IQOS while traveling? Call for free our dedicated helpline +800 2559 2559 in countries where IQOS is available. Connection limitations may apply with some mobile operators. In the unlikely event this happens, you can reach us at +41 21 547 88 88*.” Check the list of countries, where International Assistance is available here.
*Certain charges may apply, please consult your operator for details.
Care Plus International assistance
CUSTOMER SUPPORT 7 DAYS A WEEK
Have a question or need help? Our Customer Care team is available 7 days a week on 0800 1515 or via Live Chat, email or social media (Monday to Saturday 9am – 9pm and Sunday 10am-6pm).
Care Plus Customer Support
FIRST TO KNOW
Whether it’s new products; limited editions, or new services, you will now be the first to know all things about IQOS.
Care Plus First to Know