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Take Care, We Care!
Take Care, We Care!

Take Care, We Care!

IQOS Team is here for you.

The current situation has affected the lives and the routine of all of us and for this reason the safety and well-being of our consumers and employees is our main priority. Due to this fact, we are temporarily suspending the operation of IQOS Zones, until further notice. We are making sure that your needs are still being taken care of through our IQOS Experts, who are cautiously equipped to provide a safe and professional service.

If you have any questions or are facing issues with your device, you can always contact us via our digital platforms, our free customer care line 08001515 or our service points. Our experts will find the safest way to assit you and solve your issues.

We are only one click away!
We are always by your side, providing an unique experience wherever you are. While staying at home you can order online on iqos.com and your order will come to you, without any additional cost. Now you can even take advantage of our exclusive online offers.

How to sanitize your IQOS?
Wipe the outside of the Charger, the Holder and the associated accessories with a sanitizing wipe (62-71% isopropyl or ethanol). concentration). D ispose of the used wipes in a bin. Next, thoroughly clean the blade, the inside area of the holder surrounding the blade and the whole extractor with the dedicated IQOS cleaning sticks. Dispose of the used sticks in the bin with the wipes.

Stay safe, we are here for you!
IQOS Care Team